For patients
Your visit, step by step.
What to expect, from the first call to your treatment plan.
Your first visit
From the first call to a clear plan.
Call or request an appointment
Tell us what’s going on and when you’re free. We’ll find a time and answer your insurance questions before you come in.
Bring your documents
A photo ID, your insurance or Medicaid card, a list of the medicines you take, and recent dental X-rays if you have them.
Exam and X-rays
Dr. Santos checks your teeth, gums and bite, takes X-rays if they’re needed, and listens to what you want to fix.
A clear treatment plan
You leave knowing your options, what each one involves and what it costs, so you can decide without pressure.
Insurance and payment
Clear costs before treatment starts.
Not sure whether your plan is accepted? Call and we’ll check it for you.
- Medicaid
- Accepted. Some treatments, such as crowns and dentures, may need your plan’s approval first, and we’ll tell you if yours does.
- CareCredit
- Financing that lets you pay for treatment over time. CareCredit sets the approval and terms.
- Other plans
- Have your plan name and member ID ready, and we’ll confirm whether it’s accepted before your visit.
Questions
Common questions
Still unsure about something? Call the office and ask.
What’s the difference between a prosthodontist and a general dentist?
A general dentist handles a wide range of everyday care. A prosthodontist focuses on restoring and replacing teeth with crowns, bridges, dentures and implant restorations, and on complex cases where several teeth need work. Dr. Santos also provides checkups, cleanings and root canals, so you can keep your care in one office.
Do you speak Spanish?
Yes. You can call, schedule and talk about your treatment in Spanish or English.
What should I do in a dental emergency?
Call (212) 682-8280 and tell us what’s happening so we can see you as soon as possible. For severe swelling, a high fever, or trouble breathing or swallowing, call 911 or go to the nearest emergency room.
Can I come in for a second opinion?
Yes. Bring any treatment plan or X-rays you already have, and Dr. Santos will go over them with you.
Where do I go when I arrive?
Come to 275 Madison Avenue, at the corner of East 40th Street, and take the elevator to the 18th floor. The office is Suite 1818.
Your next step
Ready when you are.
Send a request and the office will call you back to confirm a time.
or
(212) 682-8280